Due to the intimate, artisanal nature of luxury perfumes and cosmetic contact items, unsealed or opened flacons cannot be returned for resale hygiene integrity. However, your complete satisfaction remains our priority.
If your fragrance flacon arrives with a damaged seal, cracked crystal, or malfunctioning spray nozzle, please email our concierge at concierge@indruperfumes.com within 5 days of delivery with an unboxing photo. We will immediately dispatch a fresh replacement free of charge.
For verified order cancellations before dispatch or eligible damaged goods, refunds are credited back to the original payment source or UPI within 5 to 7 banking days.